Terms of Service
These terms describe how DM House Cleaning provides house cleaning services. By requesting a quote, booking a cleaning, or using this website, you agree to the terms below. They're written in plain language because that's how we work.
1. Who we are
DM House Cleaning ("we," "us," or "our") is a family-owned house cleaning service based in Kenilworth, NJ 07033, operated by P4 One LLC. Questions about these terms: info@dmhousecleaning.com or (908) 758-8951.
2. Quotes and booking
Your quote is set at a free walk-through at your home, based on what we see there (home size, bathrooms, condition, frequency). The price we quote is final; it changes only if you ask us to add or change work. Final pricing is confirmed before work begins. A booking is confirmed when we agree on a date and time and the price set at the walk-through — by phone, text, or email.
3. Access to your home
You agree to provide reasonable access to your home at the scheduled time. If we cannot access the home at the agreed time, we may need to reschedule, and a repeated same-day lockout may be billed as a visit.
If you give us a key for recurring visits, we keep it on file, labeled, for your scheduled visits only and return it whenever you ask or when service ends.
4. Scheduling, rescheduling, and cancellation
- You may reschedule or cancel a visit at no charge with at least 48 hours' notice.
- Recurring plans (weekly, bi-weekly, monthly) can be paused or stopped at any time — just tell us before your next scheduled visit.
- We may occasionally need to reschedule for illness, weather, or emergencies; we'll give you as much notice as we can and priority rebooking.
5. Payment
Payment is due at or after each completed visit, by the method we agree on. Prices for recurring plans stay as quoted unless you ask us to change the work or the schedule — and any change is agreed with you first. If a visit isn't paid, we pause your recurring spot until it's settled; we will always reach out to you first. If a visit isn't paid, we pause your recurring spot until it's settled; we will always reach out to you first.
6. Our satisfaction guarantee
If something from our checklist was missed, tell us within 24 hours of the visit and we'll come back and make it right at no charge. Dust and daily life build up quickly, so after 24 hours it becomes hard to tell a missed spot from normal use. Dust and daily life build up quickly, so after 24 hours it becomes hard to tell a missed spot from normal use. That's the guarantee: we re-clean the missed area — it is not a promise of refunds for completed work performed as described.
7. What we need from you
- Secure pets that may be anxious around visitors.
- Put away valuables, cash, and irreplaceable items before a visit.
- We clean the appliance surfaces we can see and reach; we never take appliances apart (filters, spray arms or other parts), because older parts can wear out or break on their own.
- We clean the appliance surfaces we can see and reach; we never take appliances apart (filters, spray arms or other parts), because older parts can wear out or break on their own.
- Tell us about fragile items, surfaces needing special products, or anything we should know.
8. Damage and issues
We treat your home like our own. If something is damaged during a visit, tell us within 48 hours and we'll work with you in good faith to resolve it — repair, replacement, or adjustment as appropriate. We are not responsible for damage resulting from pre-existing conditions (loose fixtures, unstable shelving, prior wear) that we could not reasonably know about.
9. Quoted at a free walk-through
We take before/after photos of your home only if you ask us to. We do not photograph your home as a matter of routine, and you never have to explain why you would rather we did not. If we find something already broken or damaged, we don't touch it: we take a photo for our records only, never publish it, and let you know right away. If we find something already broken or damaged, we don't touch it: we take a photo for our records only, never publish it, and let you know right away.
Photos of your home are for you. If you request them, we send them to you after the visit and that is the end of it. We do not publish photos of your home that could identify you or your address. Photos on this site come from homes and workplaces we have cleaned, edited to protect our clients' privacy.
10. Website
This website is provided as-is for information and quote requests. We work to keep information current, but pricing and availability are confirmed only when we speak with you. See our Privacy Policy for how we handle your information.
Photos and content on this website
The photos, images, and written content on this website belong to DM House Cleaning. You may not copy, reuse, or republish them without our written permission. To ask about using an image, email info@dmhousecleaning.com or call (908) 758-8951.
11. Changes to these terms
We may update these terms from time to time. The "last updated" date above reflects the current version, and continued use of our services after a change means you accept the updated terms.
12. Governing law
These terms are governed by the laws of the State of New Jersey. Any dispute will be handled in the courts of New Jersey.